Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?


Authenticity Guaranteed

How we authenticate?

Nervous about buying pre-loved luxury items online? Don’t be. At Lux Second Chance, trust is at the heart of what we do. We understand how inundated the resale industry can be with counterfeit products. That’s why authenticating is our top priority for every piece we sell.

Every single item that enters our store is carefully examined to ensure it meets our criteria. Our experts are highly skilled in the art of authentication and in order to verify products, they place them under a thorough inspection process before getting approved for sale. Specifically, they’ll look at the stitching, stamping, hardware, authenticity stamp, hologram sticker (if applicable), serial number or date code, materials, and craftsmanship to determine if the details match up with the established standards produced from the manufacturer.   


You can shop with ease and confidence knowing that all of our items listed have gone through a meticulous process of approval to ensure that they are 100% authentic.

At Lux Second Chance, we’re passionate about offering the world’s best pre-loved designer luxury goods in an economical way so that everyone can have the opportunity to enjoy a little glitz and glam without the hefty price tags. Our well-curated products are sourced only from the most reputable consignment shops, spanning London, Paris, New York City, and other designer favourite hot spots. We hunt for the most beautiful collections from high-end designer brands, traversing timeless classics to the hottest modern trends so that our customers can have the luxury they long for and deserve, delivered right to their front door. Shop for old, new, and rare luxury finds without having to embark on the hunt yourself. We do it all for you, offering them all in one convenient spot, and at prices that you can feel good about.

To show our customers how much we stand behind our rigorous authentication process and what we represent, we offer a 100% money-back guarantee return policy if the authenticity, condition, or style of the handbag is in any way misrepresented in our listing. Uncompromising quality and value are what we’re all about. 

Do you offer authentication services?

We DO NOT offer authentication services.  Our authentication is only for items listed on our website.


Brands sold on Lux Second Chance are not partnered or affiliated with Lux Second Chance in any manner.   However, Lux Second Chance fully cooperates with brands seeking to track down the source of counterfeit items, which includes revealing the contact information of consignors submitting counterfeit goods.

Lux Second Chance does not accept fake or counterfeit merchandise of any kind. If we suspect that a submitted consignment is inauthentic we will contact the consignor for proof of purchase.
Counterfeit items discovered will be destroyed and not returned to the consignor, as federal law prohibits these items to be mailed.

Shipping & Payments

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

How long does shipping take and how do I track my order?

6-12 days - FREE for orders above $250.  $20 for orders $250 and below.

4-5 days - $35

2-3 days - $65

USA Shipping 6-16 days - $65

Outside of Canada and USA Shipping 10-25 days - $85

Lux Second Chance Ltd. is a global business with inventory held worldwide. Inventory held in our Toronto warehouse will be shipped next day. Depending upon where you live In Canada, expect to receive your order in 2- 12 business days.

Inventory held in our International warehouse will take longer. 

We will send an email notification including tracking information when your package has been shipped.  Signature is required for all delivery.

Delivery standards are for items sent between most major urban centers. Delivery standards are in business days, not calendar days.

Are online payments safe?

LUX SECOND CHANCE is an online store

There is no storefront or shop you need to go to! We stand behind our goods and will provide you with a Full Money Back Refund if the authenticity, condition, or style of the handbag is in any way misrepresented in our listing. No problem!

Payments are safe with us

Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express.
PCI-DSS requirements help ensures the secure handling of credit card information by our store and its service providers.

However, if you are concerned with placing your order, please email and we will contact you regarding an alternative method to place your order.